Our Response to COVID-19

Land Rover Farmington Hills

SALES

Have a question on a new vehicle?  You have options.  Our showrooms are open by appointment at this time Monday – Friday from 10am-6pm and Saturday from 10am – 4pm. Please see your advisor’s extension below or call 248-474-9900 for assistance.

You have options:

Submit a lead on your vehicle(s) of interest and we can take it from there!

Click HERE to contact us!

Call your preferred advisor:

Garrett Brancheau: 248-426-3608
Tony Cross: 248-426-3614
Robbie Ghanem: 248-426-3627
Gary Kish: 248-426-3624
Lenore Parvu: 248-426-3629
Ted Sims: 248-426-3602
Aric Wilson: 248-426-3626

Email our staff: https://www.landroverfarmingtonhills.com/about-us/staff/

If you need to speak with our manager please call:
Tony Malouf: 248-426-3603
Rob McPherson: 248-426-3605

 

SERVICE
The service department is open to assist you. MONDAY – FRIDAY from 8 am-4 pm and 

SATURDAY from 8a – 3p

We realize you still have automotive service needs for your vehicle.  We are working BY APPOINTMENT ONLY so we have time to properly sanitize vehicles arriving for appointments.   We are currently ONLY ACCEPTING CREDIT CARD PAYMENTS.  

As we are working with a staggered staff your preferred advisor may not be able to respond in a timely manner.  Please reach out to our scheduling department directly and they can route your questions to the appropriate advisor or service manager. 248-594-7898 or msliper@worldoferhard.com

 

PARTS

The Parts department is open for both is available for both retail as well as limited wholesale delivery service. Call directly at 248-426-3617

 

FINANCE

Our finance manager Eric Fleming is available to answer any questions you may have.

He can assist with getting you the coverage you need right from home!

Please call him directly at 248-426-3610 or email him at efleming@jlrfarmingtonhills.com

For Lease customers wanting to know their End of Term Options or Turn in Information:

  • Jaguar Lease End Consulting – 877-370-3506
  • LR Lease End Consulting –  877-369-8455
Dear guests,
The novel coronavirus (COVID-19) has impacted many of our friends, families and teammates.  It is something we take very seriously and are committed to the protection, safety and health of our customers and staff.
Please be assured at Erhard, we are taking all the preventative and protective measures necessary regarding COVID-19 to keep our team and you safe.  With the Governor’s Executive Order, Stay Home, Stay Safe, we want to assure you that we are still here to serve you.
We have implemented practices above and beyond proper protocol including but not limited to:  appropriate social distancing,  wiping down of all surfaces, handles and steering wheels on a regular basis, utilizing steering wheel and gear shift covers, disinfecting all areas and client vehicles both incoming and when leaving, we are offering Curb Side drop off, as well as pick up and delivery.
  • Vehicle Service Needs:
    • Under the Governor’s Executive Order we are allowed to repair and maintain your vehicle.
    • Our NEW Service Hours are from 8 am to 6 pm on weekdays, and Saturday from 8 am -3 pm.  We are available to service your vehicle By Appointment Only so that we may properly sanitize the vehicles as they come in for service.
    • You can schedule an appointment online,  or you can call us at 248-594-7898
    • We are here for you:  We understand it is an uncertain time and are offering Loaner vehicles.  Please keep in mind due to the current situation loaner vehicles are in very high demand and there may be a longer than usual wait time for an appointment with a loaner vehicle.
    • We are also offering: Curb Side Drop off and Pick up.  Simply leave your vehicle in a parking spot and use our night drop box and we will do the rest.
    • Throughout the service process, all forms of communication and payment can happen via phone, text, email, and online.  We are currently accepting Credit Card Payments only.
    • If you’d prefer to visit us and wait for your vehicle, we’d love to see you! We have arranged the seating in the lounge to accommodate social distancing guidelines.  As well as following the CDC disinfection protocol.
  • Vehicle Sales Needs:
    • Under the Governor’s Executive order, our showrooms are now open to the public and we are allowed to sell vehicles during this time.  We are working by appointment to allow us to monitor the number of guests in the showroom.
    • Our Showroom hours are currently  Monday – Friday 10a – 6p  and Saturday 10a – 4p.
    • Our Virtual Showrooms ARE OPEN 24/7 at jlrfarmingtonhills.com
      • You can complete the selection of your vehicle within our website.
      • You can Build and Customize your future purchase within our websites.
We have always emphasized the daily cleanliness of our facilities.  However, at this time we are taking extra precautions to clean and sanitize each department on a more frequent basis.
We genuinely value and care about our customers and teammates.  We are committed to helping you with your automotive needs and will be there every step of the say.  Thank you.
-Erhard Motor Group